Refund policy

Return & Exchange Policy – Tiny Tots

At Tiny Tots, we take great pride in offering premium-quality babywear and essentials for your little ones. While we hope every order meets your expectations, we understand that there may be occasional issues. Please review our updated return and exchange policy carefully.

Eligibility for Return & Exchange

  • A return or exchange request must be raised within 5 days of receiving your order.

Return Policy – For Damaged Items Only

  • Returns or exchanges are accepted only if the product is received in a damaged condition.
  • You must notify us immediately upon delivery if your item arrives damaged.
  • Upon receiving the returned product, our team will conduct a quality inspection. If the item passes inspection, a replacement of the same product will be shipped to you.
  • If the item fails the inspection, no replacement will be issued.

Non-Returnable & Non-Exchangeable Items

Due to hygiene and safety concerns, the following items are not eligible for return or exchange:

  • Bibs
  • Wipe cloths
  • Pouches
  • Feeding pillows
  • Feeding aprons
  • Sleeping bags
  • Carry beds
  • Cloth diapers
  • Towels

Size-Related Returns

We do not accept returns or exchanges for size-related issues. Please refer to our detailed size chart before placing your order to ensure the best fit.

Refund Policy

Refunds are not provided. If your item qualifies under our return policy, we will provide a replacement for the same product.

Shipping & Return Logistics

  • Customers are responsible for shipping the item back to our return warehouse.
  • All reverse shipping charges are to be borne by the customer.
  • While refunds are not provided, our team is happy to assist you in finding a suitable replacement.

How to Initiate an Exchange

To request an exchange, please contact our support team with the following details:

  • Order ID
  • Item details
  • Contact information
  • Brief description of the issue

Contact Us:
Phone / WhatsApp: +91 8438181432
Email: info@tinytotskidz.in

Our team will guide you through the process step by step.

Cancellation Policy

Once an order is placed and payment is confirmed, it cannot be cancelled or modified. However, if your order has not yet been shipped, we may be able to assist. Please contact us immediately via WhatsApp or email with your order details.

Note: Replacement or exchange is subject to product availability in stock.

Thank you for choosing Tiny Tots. We appreciate your trust and are committed to making your shopping experience smooth and joyful!